Support

Getting an accurate result

Tonea reads the color of your skin, hair and eyes from one selfie, so the light in that photo matters more than anything else.

• Daylight, facing a window. Direct sun is too harsh, warm lamps add yellow and cool LED light adds blue.
• No makeup or filters. Foundation, bronzer and beauty filters change the skin color Tonea measures.
• Hair away from your face. Strands over your cheeks can be measured as skin.
• A plain background. A strongly colored wall can reflect onto your face.

If your result feels wrong

Analyze again with a photo taken in better light. The same person can read as a different season under a lamp than in daylight.

If you still feel between two seasons, open Why this season? on your result. It names your closest second season, and you can borrow colors from it.

Tonea Pro and your subscription

• Restore your purchase on a new iPhone: open Tonea, tap the gear on Home to open Settings, then tap Restore Purchases. Use the same Apple Account you subscribed with.
• Cancel: on your iPhone, open Settings, tap your name, then Subscriptions, choose Tonea and tap Cancel Subscription. Pro stays on until the end of the period you paid for.
• Free trial: cancel at least 24 hours before the trial ends and you won't be charged.
• Refunds are handled by Apple, not by us. You can ask for one at reportaproblem.apple.com.

Your photo and your data

The analysis runs on your iPhone. Your photo is not uploaded, and Tonea doesn't ask you to create an account. Your result and saved looks stay on your phone; deleting the app deletes them. Full details are in the Privacy Policy.

Contact us

In the app, open Settings and tap Send Feedback. The email already carries your app version and iPhone model, which helps us find a problem faster. You can also write to nugayysamil@gmail.com.

If something doesn't work, writing to us before leaving a review is the fastest way to get it fixed. The steps that make the problem happen help most.